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FAQ

The questions we get asked

Pricing, timelines, SEO, security, client area: 37 clear answers, sorted by topic. Got a question that isn’t here? Ask us directly.

The agency

4 questions

L&L website is a duo: Lenny and Liham. They’re always the ones who answer you, from the first call to looking after your website months after launch.

Yes. We talk by phone, video call and email, which lets us work with clients all over France.

Restaurants and pizzerias, leatherwork, tattoo studios, hair salons, florists, sports clubs, first-aid equipment… Just ask, and we’ll send you the websites closest to yours.

You talk directly to the people building your website. Everything is handmade, your website belongs to you, and your client area then shows you what it brings in.

Website design and redesign

7 questions

Branding and design, copywriting if needed, development, launch and ongoing support. Options (online shop, appointment booking, a second language…) are detailed in the quote.

No. Every website is designed and built for your trade, with no purchased template.

Yes. The mobile version is planned from the start, with buttons that are easy to tap with your thumb.

Yes. We keep what works, fix what holds your visitors back, and make sure you don’t lose your spot on Google when we switch over.

Yes. We start from what you tell us about your trade, and you approve every text before launch.

No. We can use yours, even phone shots, touch them up, or give you tips for taking better ones.

Yes, these are modules we add to your website. You then manage them yourself from your client area.

Pricing and payment

4 questions

It all depends on what the website needs to do: the number of pages, the modules, the copy and photos to produce, and SEO. Our pricing guide breaks down the price ranges, and a twenty-minute call is all it takes for an accurate quote.

Yes, free and with no obligation.

It depends on the plan you choose: the build is paid once, and a monthly subscription covers hosting, maintenance and support if you leave them to us. It’s all detailed on the Our plans page.

They show up in your client area on their own, with a PDF to pass on to your accountant.

How a project works

4 questions

A call to understand your trade, a clear quote, a mockup for you to approve, then the build. Your website goes live the day you say yes.

The exact date is in the quote. A showcase website takes a few days to build once the mockup is approved; a website with a shop or a custom tool takes a little longer.

Yes. You follow it on a private address while it’s being built, and we fix whatever needs changing together.

Your logo if you have one, your existing copy, a few photos, and access to your domain name if you already own one. If anything is missing, we’ll take care of it.

Hosting and domain name

3 questions

Yes. We host your website, monitor it and keep it up to date.

We can register it for you, or take over the one you already have.

You do. Your website and your domain name are in your name.

Search visibility (SEO and GEO)

5 questions

Yes. It’s built to be read well by Google from day one: headings, speed, mobile version, your business details.

A few weeks for Google to find your website when people search your name, and several months for searches about your trade in your town. Your Google Business Profile and reviews speed things up a lot.

It’s what shows up on Google Maps and to the right of search results: opening hours, reviews, photos, directions. For a local business, it’s often the first thing your customers see.

Search visibility for AI assistants (ChatGPT, Gemini…). When someone asks them for a recommendation, the goal is for your website to be cited in the answer.

Nobody can honestly guarantee it: Google decides. We put every chance on your side, and we show you how things evolve in your client area.

Security and maintenance

4 questions

Yes. It’s served over HTTPS with a certificate included, and we apply the recommended security settings.

Yes, regularly, and a backup is made before every change published from your area.

Let us know: it’s our problem to fix, and we handle it as a priority.

Yes, even for a website we didn’t build. We check your website and give you the list of issues to fix, in order of importance.

Your client area

3 questions

An online space that brings together your messages, statistics, reviews and invoices. It opens the same day your website does.

Yes, your text and photos, right on your website, with no risk of breaking it. For everything else, you send us a request from your area.

In our Documentation, which walks through every page of the area step by step.

After launch

3 questions

Yes. We look after your website over time, and you always deal with the same people.

Small requests (text, photo, opening hours) are done within 48 business hours. For a new page, we give you a date in advance.

Yes: a new page, a shop, appointment booking, a second language… We add it when you need it.

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